Politique d’expédition

At Platinum Nerds, we handle every order with the utmost care, ensuring fast, secure shipping with tracking codes.

Countries

Orders are shipped from Portugal.
We ship to all European countries and Worldwide.*

United States
We do not ship to the United States.

*Some countries may have shipping restrictions due to customs policies or temporary limitations.

Shipping Methods

1. Free Premium Shipping (for orders over €30)

Orders over €30 receive fully free premium shipping, which includes:

  • Tracking code
  • Priority handling
  • Fast delivery

2. Standard Registered Shipping (for orders under €30)

For orders under €30, shipping is paid by the customer:

  • €3.99
  • Always includes a tracking code

Estimated Delivery Time

Typical delivery time is:

  • 3 to 7 business days for Portugal and other EU countries
  • 7 to 14 business days for other countries

However, delays may occur due to:

  • High volume at postal services
  • Weather conditions
  • Holidays
  • Festive periods
  • Incorrect or incomplete address information

We will always do our best to ensure your order arrives within the estimated timeframe.

Taxes and Duties for International Orders


For orders shipped outside the European Union, any customs fees, import taxes, or related charges are the responsibility of the customer. These fees vary depending on the destination country and are not included in the order total or shipping cost. We recommend checking with local authorities for applicable charges before making a purchase.

Order Processing


All orders are processed and shipped within the same week they are placed, except in extraordinary situations.
You will receive your tracking code as soon as the order is shipped.

Delivery Issues


If you experience tracking problems, unusual delays, or difficulties with delivery, please contact us at:
hello.platinumnerds@gmail.com

We are always here to help.