Shipping policy

At Platinum Nerds, we handle every order with the utmost care, ensuring fast, secure shipping with tracking codes.

Countries

Orders are shipped from Portugal.
We ship to all European countries and Worldwide.*

United States
Shipments to the United States are now handled through CTT, who have recently reopened their shipping service to the US.

Your personal data is protected and will only be used for the necessary shipping procedures.

*Some countries may have shipping restrictions due to customs policies or temporary limitations.

Shipping Methods

1. Free Premium Shipping (for orders over €30)

Orders over €30 receive fully free premium shipping, which includes:

  • Tracking code
  • Priority handling
  • Fast delivery

2. Standard Registered Shipping (for orders under €30)

For orders under €30, shipping is paid by the customer:

  • €3.99
  • Always includes a tracking code

United States

1. Free US Tracked Shipping (Customs Clearance Included)

Orders over $125 receive premium shipping completely free, including:

  • Tracking number
  • Priority handling
  • Fast delivery
  • Customs clearance included

2. Premium US Tracked Shipping (Customs Clearance Included)

(For orders under $125)

For orders below $125, shipping is paid by the customer:

  • $25
  • Always includes tracking number
  • Fast delivery
  • Customs clearance included

Estimated Delivery Time

Typical delivery time is:

  • 3 to 7 business days for Portugal and other EU countries
  • 7 to 14 business days for other countries

However, delays may occur due to:

  • High volume at postal services
  • Weather conditions
  • Holidays
  • Festive periods
  • Incorrect or incomplete address information

We will always do our best to ensure your order arrives within the estimated timeframe.

Taxes and Duties for International Orders


For orders shipped outside the European Union, any customs fees, import taxes, or related charges are the responsibility of the customer. These fees vary depending on the destination country and are not included in the order total or shipping cost. We recommend checking with local authorities for applicable charges before making a purchase.

Order Processing


All orders are processed and shipped within the same week they are placed, except in extraordinary situations.
You will receive your tracking code as soon as the order is shipped.

Delivery Issues


If you experience tracking problems, unusual delays, or difficulties with delivery, please contact us at:
hello.platinumnerds@gmail.com

We are always here to help.